Nomi Fame Case Study

Industry & Location: Luxury cocktail dressmaker in Lithuania.

Benefits: TransferGo minimised the costs of Nomi Fame’s international transactions.

“Our business faced significant challenges with international refunds and we relied on slow and costly methods like Wix and PayPal. However, with TransferGo, I now enjoy low fees, fast transactions and a user-friendly interface. This shift has resulted in up to 5-8 times cheaper refunds, improved customer service and streamlined operations for Nomi Fame!” Raimonda, Nomi Fame

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About Nomi Fame

Founded by Raimonda Trump, Nomi Fame specialises in creating elegant dresses for women. Working closely with her husband, Raimonda has turned her passion for luxurious feminine goods into a successful online business.

Challenges

Summary: High fees, lack of control, customer disatisfaction

When Raimonda started Nomi Fame, handling international payments (especially refunds) posed significant challenges. Using the Wix platform for refunds proved slow and Raimonda incurred additional fees, which would cost around €5-8 per transaction. This delay and the cost of processing refunds impacted Raimonda’s customer satisfaction and threatened the reputation of her budding business.

Raimonda needed a more efficient and cost-effective solution to handle her international transactions. The goal was to provide excellent customer service by issuing refunds quickly and minimising overall transaction costs.

Solution

Raimonda’s husband recommended TransferGo as a solution for her international transfer challenges. Intrigued by the potential benefits, Raimonda decided to give TransferGo a try.

Results

Raimonda quickly found TransferGo to be the perfect fit for her needs. The platform’s low fees and fast money transfers were immediate advantages. TransferGo’s clean and straightforward interface also made it easy to use. And once she’d made her first transfer, subsequent transactions became almost automatic. 

Cost savings and efficiency: Using TransferGo, Raimonda experienced significant cost savings. Refunds were up to 5-8 times cheaper compared to her previous way of making transfers. This reduction in costs allowed Raimonda to allocate her resources more effectively and enhance customer satisfaction by providing faster refunds.

Improved customer service: Improved affordability and the ability to process refunds quickly improved Nomi Fame’s customer service. Customers appreciate this prompt service, which has fostered loyalty and increased the likelihood of repeat business.

Simplified operations: TransferGo’s user-friendly platform streamlined Raimonda’s payment processes. Transactions became straightforward and efficient, reducing the likelihood of errors occurring and saving time in the process.

With the support of TransferGo, Raimonda plans to expand Nomi Fame into international markets, including the UK, US and other parts of Europe. She aims to focus on countries where her dress designs will resonate with clients.

Raimonda is confident that TransferGo will continue to meet her needs even as her business grows. She envisions expanding Nomi Fame 5-10 times more than its current size, with TransferGo playing a crucial role in managing international transactions efficiently.

Nomi Fame’s transition to TransferGo has been a resounding success. Raimonda’s experience highlights the importance of finding the right tools to support business operations. TransferGo’s low fees, fast transactions and user-friendly platform have enabled Raimonda to overcome initial payment challenges and focus on growing her business.

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