{"id":63007,"date":"2024-05-07T10:05:09","date_gmt":"2024-05-07T10:05:09","guid":{"rendered":"https:\/\/wpvip.tgalpha.com\/?page_id=63007"},"modified":"2025-04-09T08:30:17","modified_gmt":"2025-04-09T08:30:17","slug":"sikayetler","status":"publish","type":"page","link":"https:\/\/wpvip.tgalpha.com\/tr\/sikayetler","title":{"rendered":"\u015eikayetler"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-left has-blue-500-color has-text-color has-link-color wp-elements-8d4493a0696553160ab4506a08a50201\">\u015eikayet Y\u00f6netim S\u00fcreci<\/h1>\n\n\n\n<p><strong>Deneyiminiz Bizim \u0130\u00e7in \u00d6nemli<\/strong><\/p>\n\n\n\n<p>TransferGo&#8217;da, size m\u00fcmk\u00fcn olan en iyi hizmeti sunmak i\u00e7in buraday\u0131z. E\u011fer bir \u015feyler yolunda gitmiyorsa, sorunu h\u0131zl\u0131 ve adil bir \u015fekilde \u00e7\u00f6zmek i\u00e7in haz\u0131r\u0131z.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u015eikayet Nas\u0131l Bildirilir<\/h3>\n\n\n\n<p>A\u015fa\u011f\u0131daki kanallar arac\u0131l\u0131\u011f\u0131yla \u015fikayette bulunabilirsiniz:<br>\ud83d\udce7 <strong>E-posta:<\/strong> <a href=\"mailto:complaints@transfergo.com\">complaints@transfergo.com<\/a><br>\ud83d\udcde <strong>Telefon<\/strong>:<br>UK: +44 13 9269 4030<br>EU: +49 30 2000 42053<br>\ud83d\udcac <strong>Sohbet<\/strong>: Sohbet ba\u015flatmak i\u00e7in TransferGo hesab\u0131n\u0131za giri\u015f yap\u0131n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u015eikayet Y\u00f6netim S\u00fcrecimiz<\/h3>\n\n\n\n<p><strong>Onay<\/strong>: \u015eikayetinizi ald\u0131ktan sonra 2 i\u015f g\u00fcn\u00fc i\u00e7inde yaz\u0131l\u0131 bir onay g\u00f6nderece\u011fiz.<br><strong>\u00c7\u00f6z\u00fcm<\/strong>: \u015eikayetinizi ald\u0131\u011f\u0131m\u0131z tarihten itibaren 15 i\u015f g\u00fcn\u00fc i\u00e7inde nihai bir yan\u0131t vermeyi hedeflemekteyiz.<br><strong>S\u00fcre uzat\u0131m\u0131:<\/strong> \u015eikayetinizi \u00e7\u00f6zmek i\u00e7in daha fazla zamana ihtiyac\u0131m\u0131z olursa, sizi bilgilendirece\u011fiz ve \u015fikayeti ald\u0131ktan sonra 35 i\u015f g\u00fcn\u00fc i\u00e7inde nihai bir yan\u0131t verece\u011fiz.<\/p>\n\n\n\n<p>Yan\u0131t\u0131m\u0131zdan memnun de\u011filseniz veya gereken s\u00fcre i\u00e7inde yan\u0131t vermezsek, \u015fikayetinizi ilgili makama iletebilirsiniz. Daha fazla ayr\u0131nt\u0131 a\u015fa\u011f\u0131da verilmi\u015ftir.<br>Bu bilgiler nihai yan\u0131t\u0131m\u0131zda da yer alacakt\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u015eikayetiniz Neleri \u0130\u00e7ermelidir<\/h3>\n\n\n\n<p>Sorunun h\u0131zl\u0131 ve verimli bir \u015fekilde \u00e7\u00f6z\u00fclmesini sa\u011flamak i\u00e7in, \u015fikayet g\u00f6nderirken l\u00fctfen a\u015fa\u011f\u0131daki bilgileri dahil edin:<\/p>\n\n\n\n<p><strong>Tam ad\u0131n\u0131z ve soyad\u0131n\u0131z<\/strong> (bir \u015firketi temsil ediyorsan\u0131z, \u015firketin bilgilerini de ekleyin).<br><strong>\u0130leti\u015fim bilgileriniz<\/strong> (e-posta, telefon numaras\u0131 vb.).<br><strong>\u0130lgili ger\u00e7ekler ve ko\u015fullar dahil olmak \u00fczere sorunun ayr\u0131nt\u0131l\u0131 bir a\u00e7\u0131klamas\u0131.<br>Tercih etti\u011finiz ileti\u015fim y\u00f6ntemi <\/strong>(\u00f6rn. e-posta, telefon).<\/p>\n\n\n\n<p>Gerekli t\u00fcm detaylar\u0131 sa\u011flaman\u0131z, \u015fikayetinizi m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede i\u015fleme almam\u0131za yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sonu\u00e7tan Memnun De\u011fil misiniz?<\/h3>\n\n\n\n<p>Yan\u0131t\u0131m\u0131zdan memnun de\u011filseniz, size sunulan sonraki ad\u0131mlar i\u00e7in a\u015fa\u011f\u0131ya bak\u0131n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">TransferGo Lithuania UAB M\u00fc\u015fterileri (Litvanya Bankas\u0131 \u2013 BoL)<\/h3>\n\n\n\n<p><strong>\u0130\u015fletme m\u00fc\u015fterileri i\u00e7in (t\u00fcketici olmayanlar):<br><\/strong>E\u011fer bir i\u015fletme m\u00fc\u015fterisiyseniz ve yan\u0131t\u0131m\u0131zdan memnun de\u011filseniz, mahkemeye ba\u015fvurarak daha ileri ad\u0131m atma hakk\u0131na sahipsiniz.<br><strong>T\u00fcketiciler i\u00e7in:<br><\/strong>E\u011fer bir t\u00fcketiciyseniz ve yan\u0131t\u0131m\u0131zdan memnun de\u011filseniz, a\u015fa\u011f\u0131daki y\u00f6ntemlerden birini kullanarak \u015fikayetinizi Litvanya Bankas\u0131&#8217;na iletebilirsiniz:<\/p>\n\n\n\n<p><strong>Posta ile: <\/strong>Totori\u0173 g. 4, 01121 Vilnius<br><strong>E-posta ile: <\/strong><a href=\"mailto:prieziura@lb.lt\">prieziura@lb.lt<\/a><br><strong>Litvanya Bankas\u0131&#8217;n\u0131n sistemi arac\u0131l\u0131\u011f\u0131yla<br>FIN-NET a\u011f\u0131 \u00fczerinden<\/strong> \u2013 <a href=\"https:\/\/finance.ec.europa.eu\/consumer-finance-and-payments\/retail-financial-services\/financial-dispute-resolution-network-fin-net_en\" target=\"_blank\" rel=\"noopener\">FIN-NET&#8217;e eri\u015fmek i\u00e7in buraya t\u0131klay\u0131n<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">TransferGo Ltd M\u00fc\u015fterileri (Financial Ombudsman Service \u2013 FOS)<\/h3>\n\n\n\n<p><strong>\u0130\u015fletme m\u00fc\u015fterileri i\u00e7in:<br><\/strong>E\u011fer bir i\u015fletme m\u00fc\u015fterisiyseniz ve yan\u0131t\u0131m\u0131zdan memnun de\u011filseniz, \u015fikayetinizi <strong>Financial Ombudsman Service&#8217;e (FOS)<\/strong> iletme hakk\u0131n\u0131z olabilir. Uygunlu\u011fu kontrol etmek i\u00e7in l\u00fctfen \u015fu adresi ziyaret edin: Financial Ombudsman Service \u2013 Who we can help.<br><strong>T\u00fcm m\u00fc\u015fteriler i\u00e7in:<br><\/strong>\u015eikayetiniz \u00e7\u00f6z\u00fclmemi\u015f kal\u0131rsa, <strong>Financial Ombudsman Service (FOS)<\/strong> ile ileti\u015fime ge\u00e7ebilirsiniz. L\u00fctfen FOS&#8217;a yap\u0131lacak ba\u015fvurular\u0131n, nihai yan\u0131t\u0131m\u0131z\u0131n tarihinden itibaren alt\u0131 ay i\u00e7inde yap\u0131lmas\u0131 gerekti\u011fini unutmay\u0131n.<\/p>\n\n\n\n<p>\ud83d\udccc <strong>Web sitesi:<\/strong> <a href=\"http:\/\/www.financial-ombudsman.org.uk\" target=\"_blank\" rel=\"noopener\">www.financial-ombudsman.org.uk<\/a><br>\ud83d\udccc <strong>Telefon<\/strong>: 0800 023 4567<br>\ud83d\udccc <strong>E-posta<\/strong>: <a href=\"mailto:complaint.info@financial-ombudsman.org.uk\">complaint.info@financial-ombudsman.org.uk<\/a><br>\ud83d\udccc <strong>Adres<\/strong>: Exchange Tower, London, E14 9SR<\/p>\n\n\n\n<p>\u015eikayetiniz tatmin edici bir \u015fekilde \u00e7\u00f6z\u00fclmediyse, FOS size ba\u011f\u0131ms\u0131z bir \u00e7\u00f6z\u00fcm sa\u011flamaktad\u0131r.<br>Bu kategorilerden hi\u00e7birine uymuyorsan\u0131z, yine de \u015fikayetinizi adil ve objektif bir \u015fekilde ele almak i\u00e7in elimizden gelenin en iyisini yapaca\u011f\u0131z.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u015eikayet Y\u00f6netim S\u00fcreci Deneyiminiz Bizim \u0130\u00e7in \u00d6nemli TransferGo&#8217;da, size m\u00fcmk\u00fcn olan en iyi hizmeti sunmak i\u00e7in buraday\u0131z. E\u011fer bir \u015feyler yolunda gitmiyorsa, sorunu h\u0131zl\u0131 ve adil bir \u015fekilde \u00e7\u00f6zmek i\u00e7in haz\u0131r\u0131z. \u015eikayet Nas\u0131l Bildirilir A\u015fa\u011f\u0131daki kanallar arac\u0131l\u0131\u011f\u0131yla \u015fikayette bulunabilirsiniz:\ud83d\udce7 E-posta: complaints@transfergo.com\ud83d\udcde Telefon:UK: +44 13 9269 4030EU: +49 30 2000 42053\ud83d\udcac Sohbet: Sohbet ba\u015flatmak i\u00e7in TransferGo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-63007","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"hideMenuColor":false,"_links":{"self":[{"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/pages\/63007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/comments?post=63007"}],"version-history":[{"count":2,"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/pages\/63007\/revisions"}],"predecessor-version":[{"id":231697,"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/pages\/63007\/revisions\/231697"}],"wp:attachment":[{"href":"https:\/\/wpvip.tgalpha.com\/tr\/wp-json\/wp\/v2\/media?parent=63007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}