Procesul de solu\u021bionare a reclama\u021biilor<\/p>\n\n\n\n
Ne pas\u0103 de experien\u021ba dumneavoastr\u0103<\/strong><\/p>\n\n\n\n La TransferGo, suntem aici pentru a ne asigura c\u0103 primi\u021bi cel mai bun serviciu posibil. Dac\u0103 ceva nu este \u00een regul\u0103, suntem preg\u0103ti\u021bi s\u0103 rezolv\u0103m problema rapid \u0219i corect.<\/p>\n\n\n\n Pute\u021bi trimite o reclama\u021bie prin urm\u0103toarele metode: Confirmare<\/strong>: V\u0103 vom trimite o confirmare scris\u0103 a reclama\u021biei dumneavoastr\u0103 \u00een termen de 2 zile lucr\u0103toare. Dac\u0103 nu sunte\u021bi mul\u021bumit de r\u0103spunsul nostru sau dac\u0103 nu am r\u0103spuns \u00een termenul cerut, pute\u021bi trimite reclama\u021bia la autoritatea relevant\u0103. Mai multe detalii sunt furnizate mai jos. Pentru a asigura o rezolvare rapid\u0103 \u0219i eficient\u0103, v\u0103 rug\u0103m s\u0103 include\u021bi urm\u0103toarele detalii c\u00e2nd depune\u021bi o reclama\u021bie:<\/p>\n\n\n\n Numele \u0219i prenumele dumneavoastr\u0103 complet <\/strong>(dac\u0103 reprezenta\u021bi o companie, include\u021bi \u0219i detaliile companiei). Furnizarea tuturor detaliilor necesare ne va ajuta s\u0103 proces\u0103m reclama\u021bia dumneavoastr\u0103 c\u00e2t mai repede posibil.<\/p>\n\n\n\n Dac\u0103 nu sunte\u021bi mul\u021bumit de r\u0103spunsul nostru, v\u0103 rug\u0103m s\u0103 consulta\u021bi mai jos pa\u0219ii urm\u0103tori disponibili pentru dumneavoastr\u0103.<\/p>\n\n\n\n Pentru clien\u021bii business (non-consumatori): Prin po\u0219t\u0103:<\/strong> Totori\u0173 g. 4, 01121 Vilnius Pentru clien\u021bii business: \ud83d\udccc Website<\/strong>: www.financial-ombudsman.org.uk<\/a> FOS ofer\u0103 o rezolvare independent\u0103 a reclama\u021biei dumneavoastr\u0103 dac\u0103 aceasta nu a fost rezolvat\u0103 \u00een mod satisf\u0103c\u0103tor. Procesul de solu\u021bionare a reclama\u021biilor Ne pas\u0103 de experien\u021ba dumneavoastr\u0103 La TransferGo, suntem aici pentru a ne asigura c\u0103 primi\u021bi cel mai bun serviciu posibil. Dac\u0103 ceva nu este \u00een regul\u0103, suntem preg\u0103ti\u021bi s\u0103 rezolv\u0103m problema rapid \u0219i corect. Cum s\u0103 depune\u021bi o reclama\u021bie Pute\u021bi trimite o reclama\u021bie prin urm\u0103toarele metode:\ud83d\udce7 Email: complaints@transfergo.com\ud83d\udcde Telefon:UK: +44 […]<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-62919","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"hideMenuColor":false,"_links":{"self":[{"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/pages\/62919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/comments?post=62919"}],"version-history":[{"count":1,"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/pages\/62919\/revisions"}],"predecessor-version":[{"id":231691,"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/pages\/62919\/revisions\/231691"}],"wp:attachment":[{"href":"https:\/\/wpvip.tgalpha.com\/ro\/wp-json\/wp\/v2\/media?parent=62919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Cum s\u0103 depune\u021bi o reclama\u021bie<\/h3>\n\n\n\n
\ud83d\udce7 Email<\/strong>: complaints@transfergo.com<\/a>
\ud83d\udcde Telefon<\/strong>:
UK: +44 13 9269 4030
EU: +49 30 2000 42053
\ud83d\udcac Chat<\/strong>: Conecta\u021bi-v\u0103 la contul dumneavoastr\u0103 TransferGo pentru a \u00eencepe o conversa\u021bie.<\/p>\n\n\n\nProcesul nostru de solu\u021bionare a reclama\u021biilor<\/h3>\n\n\n\n
Rezolu\u021bie<\/strong>: Ne vom str\u0103dui s\u0103 v\u0103 oferim un r\u0103spuns final \u00een termen de 15 zile lucr\u0103toare de la data primirii reclama\u021biei.
Termen extins:<\/strong> Dac\u0103 avem nevoie de mai mult timp pentru a rezolva reclama\u021bia, v\u0103 vom informa \u0219i v\u0103 vom oferi un r\u0103spuns final \u00een termen de 35 de zile lucr\u0103toare de la primirea acesteia.<\/p>\n\n\n\n
Aceste informa\u021bii vor fi incluse \u0219i \u00een r\u0103spunsul nostru final.<\/p>\n\n\n\nCe trebuie s\u0103 con\u021bin\u0103 reclama\u021bia dumneavoastr\u0103<\/h3>\n\n\n\n
Informa\u021biile dumneavoastr\u0103 de contact<\/strong> (email, num\u0103r de telefon etc.).
O descriere detaliat\u0103 a problemei,<\/strong> inclusiv faptele \u0219i circumstan\u021bele relevante.
Metoda preferat\u0103 de comunicare<\/strong> (de exemplu, email, telefon).<\/p>\n\n\n\nNemul\u021bumit de rezultat?<\/h3>\n\n\n\n
Clien\u021bii TransferGo Lithuania UAB (Banca Lituaniei \u2013 BoL)<\/h3>\n\n\n\n
<\/strong>Dac\u0103 sunte\u021bi un client business \u0219i nu sunte\u021bi mul\u021bumit de r\u0103spunsul nostru, ave\u021bi dreptul de a lua m\u0103suri suplimentare prin depunerea unei cereri \u00een instan\u021b\u0103.
Pentru clien\u021bi (consumatori):
<\/strong>Dac\u0103 sunte\u021bi un client \u0219i nu sunte\u021bi mul\u021bumit de r\u0103spunsul nostru, pute\u021bi trimite reclama\u021bia la Banca Lituaniei folosind una dintre urm\u0103toarele metode:<\/p>\n\n\n\n
Prin email<\/strong>: prieziura@lb.lt<\/a>
Prin sistemul B\u0103ncii Lituaniei
Prin re\u021beaua FIN-NET<\/strong> \u2013 face\u021bi clic aici pentru a accesa FIN-NET<\/a><\/p>\n\n\n\nClien\u021bii TransferGo Ltd (Financial Ombudsman Service \u2013 FOS)<\/h3>\n\n\n\n
<\/strong>Dac\u0103 sunte\u021bi un client business \u0219i nu sunte\u021bi mul\u021bumit de r\u0103spunsul nostru, este posibil s\u0103 fi\u021bi eligibil pentru a escalada reclama\u021bia la Financial Ombudsman Service (FOS)<\/strong>. Pentru a verifica eligibilitatea, v\u0103 rug\u0103m s\u0103 vizita\u021bi: Financial Ombudsman Service \u2013 Who we can help.
Pentru to\u021bi clien\u021bii:
<\/strong>Dac\u0103 reclama\u021bia dumneavoastr\u0103 r\u0103m\u00e2ne nerezolvat\u0103, pute\u021bi contacta Financial Ombudsman Service (FOS)<\/strong>. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 sesiz\u0103rile c\u0103tre FOS trebuie f\u0103cute \u00een termen de \u0219ase luni de la data r\u0103spunsului nostru final.<\/p>\n\n\n\n
\ud83d\udccc Telefon<\/strong>: 0800 023 4567
\ud83d\udccc Email<\/strong>: complaint.info@financial-ombudsman.org.uk<\/a>
\ud83d\udccc Adres\u0103<\/strong>: Exchange Tower, London, E14 9SR<\/p>\n\n\n\n
Dac\u0103 nu v\u0103 \u00eencadra\u021bi \u00een niciuna dintre aceste categorii, vom face tot posibilul pentru a v\u0103 trata reclama\u021bia \u00een mod corect \u0219i obiectiv.<\/p>\n","protected":false},"excerpt":{"rendered":"