{"id":62909,"date":"2024-05-07T10:05:09","date_gmt":"2024-05-07T10:05:09","guid":{"rendered":"https:\/\/wpvip.tgalpha.com\/?page_id=62909"},"modified":"2025-04-09T08:04:07","modified_gmt":"2025-04-09T08:04:07","slug":"skundai","status":"publish","type":"page","link":"https:\/\/wpvip.tgalpha.com\/lt\/skundai","title":{"rendered":"Complaints"},"content":{"rendered":"\n

Skund\u0173 nagrin\u0117jimo procesas<\/h1>\n\n\n\n

Mums r\u016bpi j\u016bs\u0173 patirtis<\/strong><\/p>\n\n\n\n

\u201eTransferGo” mes stengiam\u0117s suteikti jums geriausios kokyb\u0117s aptarnavim\u0105. Jei kas nors n\u0117ra gerai, mes esame pasireng\u0119 greitai ir s\u0105\u017einingai i\u0161spr\u0119sti j\u016bs\u0173 problem\u0105.<\/p>\n\n\n\n

Kaip pateikti skund\u0105<\/h3>\n\n\n\n

Skund\u0105 galite pateikti \u0161iais kanalais:<\/p>\n\n\n\n

\ud83d\udce7 El. pa\u0161tas:<\/strong> complaints@transfergo.com<\/a>
\ud83d\udcde Telefonas:<\/strong><\/p>\n\n\n\n

JK: +44 13 9269 4030
ES: +49 30 2000 42053<\/p>\n\n\n\n

\ud83d\udcac Pokalbis:<\/strong> Prisijunkite prie savo \u201eTransferGo” paskyros ir prad\u0117kite pokalb\u012f.<\/p>\n\n\n\n

M\u016bs\u0173 skund\u0173 nagrin\u0117jimo procesas<\/h3>\n\n\n\n

Patvirtinimas<\/strong>: Per 2 darbo dienas atsi\u0173sime jums ra\u0161ytin\u012f skundo patvirtinim\u0105.
Sprendimas:<\/strong> Stengsim\u0117s pateikti galutin\u012f atsakym\u0105 per 15 darbo dien\u0173 nuo skundo gavimo dienos.
Prat\u0119stas laikotarpis:<\/strong> Jei mums reik\u0117s daugiau laiko skundui i\u0161spr\u0119sti, jus informuosime ir pateiksime galutin\u012f atsakym\u0105 per 35 darbo dienas nuo skundo gavimo.<\/p>\n\n\n\n

Jei nesate patenkinti m\u016bs\u0173 atsakymu arba jei mes neatsak\u0117me per nustatyt\u0105 laikotarp\u012f, galite eskaluoti skund\u0105 atitinkamai institucijai. Daugiau informacijos pateikiama \u017eemiau.
\u0160i informacija taip pat bus \u012ftraukta \u012f m\u016bs\u0173 galutin\u012f atsakym\u0105.<\/p>\n\n\n\n

Kas turi b\u016bti skunde<\/h3>\n\n\n\n

Kad u\u017etikrintume skland\u0173 ir efektyv\u0173 sprendim\u0105, pateikiant skund\u0105 pra\u0161ome nurodyti \u0161iuos duomenis:<\/p>\n\n\n\n

J\u016bs\u0173 vard\u0105 ir pavard\u0119 <\/strong>(jei atstovaujate \u012fmonei, nurodykite ir \u012fmon\u0117s duomenis).
J\u016bs\u0173 kontaktinius duomenis <\/strong>(el. pa\u0161tas, telefono numeris ir pan.).
I\u0161sam\u0173 problemos apra\u0161ym\u0105,<\/strong> \u012fskaitant susijusius faktus ir aplinkybes.
Pageidaujam\u0105 bendravimo b\u016bd\u0105<\/strong> (pvz., el. pa\u0161tas, telefonas).<\/p>\n\n\n\n

Pateik\u0119 visus reikalingus duomenis, pad\u0117site mums kuo grei\u010diau i\u0161nagrin\u0117ti j\u016bs\u0173 skund\u0105.<\/p>\n\n\n\n

Ar nesate patenkinti sprendimu?<\/h3>\n\n\n\n

Jei nesate patenkinti m\u016bs\u0173 atsakymu, \u017eemiau pateikiami galimi tolimesni veiksmai.<\/p>\n\n\n\n

\u201eTransferGo Lithuania UAB” klientai (Lietuvos bankas \u2013 LB)<\/h3>\n\n\n\n

Verslo klientams (ne vartotojams):<\/strong> Jei esate verslo klientas ir nesate patenkinti m\u016bs\u0173 atsakymu, turite teis\u0119 imtis tolimesni\u0173 veiksm\u0173 pateikdami ie\u0161kin\u012f teismui.
Vartotojams: <\/strong>Jei esate vartotojas ir nesate patenkinti m\u016bs\u0173 atsakymu, galite eskaluoti skund\u0105 Lietuvos bankui vienu i\u0161 \u0161i\u0173 b\u016bd\u0173:<\/p>\n\n\n\n

Pa\u0161tu:<\/strong> Totori\u0173 g. 4, 01121 Vilnius
El. pa\u0161tu: <\/strong>prieziura@lb.lt<\/a>
Per Lietuvos banko sistem\u0105
Per FIN-NET tinkl\u0105 <\/strong>\u2013 spustel\u0117kite \u010dia, kad pasiektum\u0117te FIN-NET<\/a><\/p>\n\n\n\n

\u201eTransferGo Ltd” klientai (Finansini\u0173 gin\u010d\u0173 sprendimo tarnyba \u2013 FOS)<\/h3>\n\n\n\n

Verslo klientams:<\/strong> Jei esate verslo klientas ir nesate patenkinti m\u016bs\u0173 atsakymu, galite tur\u0117ti teis\u0119 eskaluoti skund\u0105 Finansini\u0173 gin\u010d\u0173 sprendimo tarnybai (FOS)<\/strong>. Nor\u0117dami patikrinti savo teises, apsilankykite: Finansini\u0173 gin\u010d\u0173 sprendimo tarnyba \u2013 Kam mes galime pad\u0117ti.
Visiems klientams:<\/strong> Jei j\u016bs\u0173 skundas lieka nei\u0161spr\u0119stas, galite susisiekti su Finansini\u0173 gin\u010d\u0173 sprendimo tarnyba (FOS). Atkreipkite d\u0117mes\u012f, kad nukreipimai \u012f FOS turi b\u016bti pateikti per \u0161e\u0161is m\u0117nesius nuo m\u016bs\u0173 galutinio atsakymo datos.<\/p>\n\n\n\n

\ud83d\udccc Interneto svetain\u0117:<\/strong> www.financial-ombudsman.org.uk<\/a>
\ud83d\udccc Telefonas<\/strong>: 0800 023 4567
\ud83d\udccc El. pa\u0161tas:<\/strong> complaint.info@financial-ombudsman.org.uk<\/a>
\ud83d\udccc Adresas:<\/strong> Exchange Tower, London, E14 9SR<\/p>\n\n\n\n

FOS suteikia nepriklausom\u0105 skundo sprendim\u0105, jei jums jis nebuvo i\u0161spr\u0119stas patenkinamai.
Jei nepatenkate \u012f n\u0117 vien\u0105 i\u0161 \u0161i\u0173 kategorij\u0173, vis tiek stengsim\u0117s j\u016bs\u0173 skund\u0105 i\u0161nagrin\u0117ti s\u0105\u017einingai ir objektyviai.<\/p>\n","protected":false},"excerpt":{"rendered":"

Skund\u0173 nagrin\u0117jimo procesas Mums r\u016bpi j\u016bs\u0173 patirtis \u201eTransferGo” mes stengiam\u0117s suteikti jums geriausios kokyb\u0117s aptarnavim\u0105. Jei kas nors n\u0117ra gerai, mes esame pasireng\u0119 greitai ir s\u0105\u017einingai i\u0161spr\u0119sti j\u016bs\u0173 problem\u0105. Kaip pateikti skund\u0105 Skund\u0105 galite pateikti \u0161iais kanalais: \ud83d\udce7 El. pa\u0161tas: complaints@transfergo.com\ud83d\udcde Telefonas: JK: +44 13 9269 4030ES: +49 30 2000 42053 \ud83d\udcac Pokalbis: Prisijunkite prie […]<\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"landing","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-62909","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"hideMenuColor":false,"_links":{"self":[{"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/pages\/62909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/comments?post=62909"}],"version-history":[{"count":3,"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/pages\/62909\/revisions"}],"predecessor-version":[{"id":231654,"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/pages\/62909\/revisions\/231654"}],"wp:attachment":[{"href":"https:\/\/wpvip.tgalpha.com\/lt\/wp-json\/wp\/v2\/media?parent=62909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}