<\/p>\n\n\n\n
We care about your experience<\/strong><\/p>\n\n\n\n At TransferGo, we\u2019re here to make sure you get the best service possible. If something\u2019s not right, we\u2019re ready to sort it out quickly and fairly.<\/p>\n\n\n\n You can submit a complaint through the following channels:<\/p>\n\n\n\n If you are not satisfied with our response or if we have not replied within the required timeframe, you may escalate your complaint to the relevant authority. More details are provided below.<\/p>\n\n\n\n This information will also be included in our final response.<\/strong><\/p>\n\n\n\n To ensure a smooth and efficient resolution, please include the following details when submitting a complaint:<\/p>\n\n\n\n Providing all the necessary details will help us process your complaint as quickly as possible.<\/p>\n\n\n\n If you are not satisfied with our response, please see below for the next steps available to you.<\/p>\n\n\n\n If you don\u2019t fit into any of these categories, we\u2019ll still do our best to handle your complaint fairly and objectively.<\/p>\n","protected":false},"excerpt":{"rendered":" Complaints handling process We care about your experience At TransferGo, we\u2019re here to make sure you get the best service possible. If something\u2019s not right, we\u2019re ready to sort it out quickly and fairly. How to submit a complaint You can submit a complaint through the following channels: Our complaint-handling process If you are not […]<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-62938","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"hideMenuColor":false,"_links":{"self":[{"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/pages\/62938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/comments?post=62938"}],"version-history":[{"count":1,"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/pages\/62938\/revisions"}],"predecessor-version":[{"id":238601,"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/pages\/62938\/revisions\/238601"}],"wp:attachment":[{"href":"https:\/\/wpvip.tgalpha.com\/es\/wp-json\/wp\/v2\/media?parent=62938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}How to submit a complaint<\/strong><\/h3>\n\n\n\n
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Our complaint-handling process<\/strong><\/h3>\n\n\n\n
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What your complaint must contain<\/strong><\/h3>\n\n\n\n
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Unhappy with the outcome?<\/strong><\/h3>\n\n\n\n
TransferGo Lithuania UAB customers (Bank of Lithuania – BoL)<\/strong><\/h3>\n\n\n\n
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<\/strong>If you are a business customer and are not satisfied with our response, you have the right to take further action by filing a claim in court<\/strong>.<\/li>\n\n\n\n
<\/strong>If you are a consumer and are not satisfied with our response, you may escalate your complaint to the Bank of Lithuania<\/strong> using one of the following methods:\n\n
TransferGo Ltd customers (Financial Ombudsman Service – FOS)<\/strong><\/h3>\n\n\n\n
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<\/strong>If you are a business customer and are not satisfied with our response, you may be eligible<\/strong> to escalate your complaint to the Financial Ombudsman Service (FOS)<\/strong>. To check eligibility, please visit: the Financial Ombudsman Service \u2013 Who we can help<\/a>.<\/li>\n\n\n\n
<\/strong>If your complaint remains unresolved, you may contact the Financial Ombudsman Service (FOS)<\/strong>. Please note that referrals to FOS must be made within six months<\/strong> of the date of our final response.
\ud83d\udccc Website:<\/strong> www.financial-ombudsman.org.uk
<\/a>\ud83d\udccc Phone:<\/strong> 0800 023 4567
\ud83d\udccc Email:<\/strong> complaint.info@financial-ombudsman.org.uk<\/a>
\ud83d\udccc Address:<\/strong> Exchange Tower, London, E14 9SR
The FOS provides an independent resolution<\/strong> to your complaint if it has not been resolved to your satisfaction.<\/li>\n<\/ul>\n\n\n\n